Quality One Solutions, Inc. is now an East Tennessee based hospitality consulting firm dedicated to assisting customer centered businesses with customer relationship management via professional brand management services, secret/mystery shopper research, customized auditing processes and data collection. Our team will deliver actionable information while taking a Six Sigma like approach to aid in breaking down roadblocks and barriers to a mutually beneficial and profitable experience for all. We are a client focused organization whose team has decades of experience working with consumer groups large and small, serving your business in a confidential and ethical manner.
Secret / Mystery Shopping (In Person, By Phone, Web Based)
Customized Quality Assurance Audits (Grounds, Facilities-Exterior and Interior, Service Levels)
Change Management Assistance (Front Line Service, Back of House Processes)